Approach
Methodology
The Suntiva methodology is the application of our expertise across the disciplines of business strategy, organizational effectiveness, and management psychology – allowing us to use a wide range of tools and techniques to deliver lasting results for our customers. Our approach focuses on executive and organizational alignment as a key objective, using continuous feedback and performance metrics to ensure that strategies are implemented, business objectives are met, and that the leadership is committed and prepared for success. Each phase is described briefly below:
Understand
The first step in the process is for Suntiva consultants to fully understand and appreciate the existing client situation. Suntiva works closely with clients to ensure that mutual expectations, concerns, and desired business outcomes are clearly understood and that mutual agreement regarding the plan to achieve those outcomes has been reached.
Assess
Once the current situation is fully understood, Suntiva consultants collaborate with clients to select a data gathering method. Suntiva’s Organization Assessment Model guides this phase of the project. The Suntiva Organization Assessment Model is comprehensive, built upon best practices in systems thinking, and is a proven approach to understanding root-cause drivers.
Analyze
The primary goals of this step are to analyze and communicate the data gathered in the assessment phase. The data analysis helps Suntiva consultants and client representatives find patterns, or the lack thereof, in the data. The data are analyzed from a systems perspective with particular attention placed on identifying root cause issues that may impact one or more areas within the overall organization.
Design
Data analysis often provides the client with several areas of focus and/or opportunities for improvement. Collaborating with the client to prioritize the data and identify short, mid-, and long-term goals and action plans, we identify measures of success and ensure they are linked to the overall business strategy. When this effort is complete, a plan for implementation is finalized and agreed upon by all relevant stakeholders.
Implement
The Implementation Plan puts the design in motion and is executed according to agreed-upon timelines and significant opportunities for early wins. These early wins allow the change effort to gain momentum and ultimately pave the way for success.
Evaluate
Periodically the change effort is evaluated for effectiveness; without this important step, most changes won’t last. Based on these evaluations, mid-course adjustments are made to the implementation plan.
