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Executive Insights IT Service Management
Posted on 02/09/2012 at 08:00 am
In this article we will discuss service level requirements, service level agreements, how they work together and how they are used within the context of measuring contract performance.
Posted on 06/21/2011 at 08:00 am
Preparing and transforming your organization before you take on continuity planning for the network, applications and databases will lay the foundation for success, and map out an approach and plan that puts the non-functional requirements on par with the more obvious functional components. Learn more about the key aspects that need to be incorporated into this approach, the areas to address during the transition planning and execution phases, and the skills needed when managing a large scale change effort.
Posted on 03/30/2011 at 08:00 am
Even experienced and talented IT executives tend to overlook the most foundational element of making successful changes to their organization-wide IT processes: the people. Organization Change Management (OCM) is a critical facet of ITSM that can help address these issues before they arise.