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 Program & Process Consulting
PROGRAM & PROCESS CONSULTING
For both public and private sector organizations, management of large projects and programmatic initiatives, especially in IT, is a critical component to mission (and financial) success. But as detailed tools and techniques for program execution and risk management continue to evolve, there remains an often-overlooked but fundamental truth: the failure of large programs is most often due to a lack of strategic alignment between key stakeholders in the initiative. Successful organizations have moved beyond program management approaches focused on how to “do things right,” and now take a broader, portfolio-based view to “do the right things.”
Suntiva combines our expertise in these areas with a keen understanding of the human dimension – how to ensure that key leaders and staff will support these major initiatives, thereby achieving lasting and successful outcomes for the organization. Our consultants have been there – as senior leaders in the Program Office, as industry prime contractors and integrators, as procurement executives, and as leaders in the customer organization. We can provide program managers with the critical insights and knowledge from all of these perspectives. Our expertise in program management includes the following:
Program Management Support Services – we provide expert staff to ensure successful execution of critical programs, typically in a role as trusted advisor and/or liaison between program management, contracting, industry, and the end customer. We are truly unique in our expertise across all of these stakeholder groups, with real-world experience as both government and industry Program Managers, acquisition professionals, and as end users/customers trying to “make things work” in the field. We provide support during the planning and pre-award/acquisition phase, as well as critical knowledge transfer and continuity as the program transitions from acquisition to implementation.
IT Strategy, Optimization, and ITIL Consulting — we are experts in a wide range of IT disciplines, from the Information Technology Infrastructure Library (ITIL) v3 to various Enterprise Resource Planning (ERP) systems and knowledge management solutions. With over 75 years of IT experience in the senior leadership team alone, we have an understanding of what makes large, complex IT programs go right and what makes them go wrong. We help CIO organizations and Program Offices as a trusted advisor and liaison to define and optimize the effectiveness of critical IT initiatives, to determine the right ITIL processes and systems on which to focus, and to ensure that these programs stay on track and that the “human factors” that often derail complex programs of this type are addressed in ways that “stick” and contribute to program success. Our IT domain expertise, combined with deep program management, acquisition, and procurement knowledge, allows us to participate and support Program Managers throughout the program life cycle.
Process Assessments and Optimization — we have performed a wide range of business process re-engineering (BPR) and process optimization engagements, starting with in-depth assessments and to include process re-design and change implementation. Our tailored and proven assessment methodology includes a deep dive into the areas of people, process, and technology – ensuring that the root cause issues are identified and addressed in any subsequent re-design effort. We have particular expertise in supporting CIO organizations, large IT programs, and federal procurement/contracting organizations that are looking for ways to streamline and/or improve performance.
Change Management and Transformation — we are experts at understanding the implications of change, and in particular in how to make change initiatives “stick” in ways that are relevant, meaningful, and measurable in terms of the desired business results. We have led organization-wide cultural change efforts for organizations ranging from Fortune 50 financial services firms to large federal agencies. We are the trusted advisor of choice in the largest and most daunting change programs – where the complexity is beyond the large integrator’s typical army of “IT consultants with certificates in Organization Development (OD).” Our doctoral-level psychologists and world-class OD practitioners provide a depth of insight and implementation knowledge that can spell the difference between mediocre and superior, lasting results.
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