Suntiva Spotlight

Suntivans love the work they do and do the work they love. See how in our series of employee profiles called Suntiva Spotlights.

CINDY FULLER

When the experience in the WIC clinic is long and error prone or the experience in the grocery store is confusing or embarrassing, the State Agencies are less likely to gain participation in the WIC Program.  What I do for WIC is bring technology standards to the WIC clinics and the grocer lanes, giving them the best tools to provide food and nutrition to the moms and children that need it the most.

What do you think makes Suntiva a great place to work? Why do you enjoy working for Suntiva?

I truly enjoy working for Suntiva.  I’ve worked in many different environments and this is the first time that I feel like the mission / vision of the company is what drives them, not just words on paper.  They really strive to create a healthy and successful working relationship by making every individual feel special, giving you the tools to do your job, and encouraging a healthy balance between work and life.

What do you enjoy most in working with Suntiva's clients? How do we make a difference in our clients' work?

I know that over the past 7-8 years the federal government has struggled with a single person trying to maintain the technical standards for a very large project.  Although our client has been successful in many ways, my Suntiva team has been able to come in and with our experience, bring closure to many things and enhance the process to an efficiency that will guide the technical standards in a positive direction with significant document revisions to soon follow.

What's your most impactful project with a client and why?

I have always been passionate about the work that the WIC Program does.  WIC is a means to food and nutrition for those that don’t have other means—I can’t think of a more impactful project than to see food being provided to those infants that have food allergies or the moms that are undernourished.  I have supported them from the State programs and now supporting them from the Federal level will only prove to help deliver those benefits in the most positive way possible from the top down.

What influenced or drove you become an expert in your field?

My WIC background started as a state employee in Texas working closing with the WIC IT Industry developing programs and standards to be used nationwide.  After implementation in Texas, I began consulting for other WIC State Agencies helping them to achieve WIC EBT in their state.  Even though the WIC program is administered in over 85 different agencies, the WIC family is a small family that look forward to brainstorming and networking, in-person at conferences and continuously via conference calls, to identify positive solutions and bring ideas together that can be implemented everywhere. The biggest reason for continuing to work and grow within WIC is because, no matter the state, you are working with people that really love and have passion for the program.  That passion is contagious and drives you to be a positive influencer in whatever capacity you can.

What drives or inspires you to work at Suntiva?

In working from the State and WIC Industry perspective for so many years I was happy to accept a position at the Federal level bringing those experiences together in hopes to bridge the communication and understanding between the two.

Do you have any tips for coaching in a virtual environment?

Schedule regular check-ins.  I learned this from my colleagues already in the virtual environment and have truly appreciated the tip.  Working remotely can be isolating so having regular check-ins is the perfect way to keep everyone feeling like a team.

Do you have any tips for engagement in a virtual environment?

The best advice I can give to aid with engagement in this virtual environment is to use video as often as possible.  The face-to-face interactions build relationships and support engagement in the meetings.

Can you provide one tip for working in prolonged telework?

In creating the optimal prolonged telework environment, my team works together when it comes to schedules, flexibility, and expectations.  It’s okay to step away for the occasional personal appointment.  More important than anything is building a culture of trust and empowering each team member to take individual responsibility, measuring performance rather than perceived presence.

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