Suntiva Spotlight

Suntivans love the work they do and do the work they love. See how in our series of employee profiles called Suntiva Spotlights.

Milton Sherouse

I currently lead the Army Response Team contract servicing the Office of the Deputy Assistant Secretary of the Army for Procurement (ODASA-P). As the manager, I guide our team of 20 full-time professionals to ensure that service delivery is both in alignment with contractual terms as well as Suntiva quality and standards of excellence.

What do you think makes Suntiva a great place to work? Why do you enjoy working for Suntiva?

Whenever I am asked why I work for Suntiva, there is a very simple and honest answer. Suntiva’s leadership and the entire company embody and live the corporate values. This translates into Suntiva hiring smart people and trusting them to deliver high quality and timely services. That is further ensured through a culture of holding one another accountable for performance as well as delivery. I am empowered to innovate and overcome to meet and exceed the client’s needs with the caveat that I ensure it is done with transparency and support of my leadership and staff.

What do you enjoy most in working with Suntiva’s clients?

The culture and the people are the singular top driver for my continued desire to stay with Suntiva. I feel as though my coworkers are extended family members and friends. It’s a timely question, as I just had this discussion with the client related to our staffing. When we hire, we look for people who embody the Suntiva brand. We, as a team, are in place not just to meet the contracted minimum but to act as Trusted Advisors. That results in many positive behavioral characteristics — the common thread being that we embrace our core value to “do the right thing every time.”

A good example is our work to facilitate a client’s compliance with National Institute of Standards and Technology (NIST) Framework for Improving Critical Infrastructure Cybersecurity (NIST Cybersecurity Framework) standards and DoD Risk Management Framework (RMF) review. The Suntiva team identified an area where additional resources would streamline efforts and reduce risk in execution of the controls. This recommendation to increase resources was delivered and received as a trusted partner and not simply as contract revenue growth.

A second example is the work done by the team to capture and analyze performance indicators within the environment that feeds the Problem Management and Resolution processes, as aligned to the ITIL framework. This work has resulted in significant system improvements and business process reform, yielding a 15% reduction in issues logged during key processing times of the year when speed and accuracy are critical to the client’s mission success.

What influenced or drove you to become an expert in your field?

I have always aspired to be the best in class at whatever I undertake. Early in my career, I had the good fortune to derive inspiration from leaders and mentors for whom I have great respect. These leaders taught me that it is insufficient to build the latest and greatest widget; the organization must be aligned and motivated to accept the change and institutionalize its adoption. It was one of these mentors who recruited and brought me to Suntiva. I came to Suntiva, and I stay, to continue to learn from the best in the field of technology, Organizational Effectiveness, and Process Change Management. I see these skills as crucial to not only delivering technology services, but also ensuring the efforts are received timely into an environment that is prepared and welcomes the change, thereby maximizing adoption and return on the investment driving the change.

What drives or inspires you to work at Suntiva?

The people and leadership are #1.

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