The USDA Food and Nutrition Service (FNS)
The FNS’s objective was to save money by creating economies of scale. However, the effort was halted due to a moratorium on new SAM systems. FNS engaged Suntiva to resolve the moratorium, corresponding code quality and critical algorithm failure issues for clinic healthcare beneficiary participants. Challenges included no centralized user defined requirements, no defined program management approach for the multiple stakeholders, an immediate need to coordinate 17 different purchasing agencies and complex requirements for compliance with both State and Federal contracting policies.